Currency
We are a Canadian online retailer selling across Canada and USA. All pricing is quoted in Canadian dollars.
Payments
We use Square to provide a secure payment method, to process the online shopping transactions.
Phone orders can also be placed using a valid MasterCard or Visa or by e-Transfer. We also accept Debit and Apple Pay at event locations. Please be advised, we no longer accept payment by cheque.
Security
The purchasing process takes place through Square and we do not collect any credit card numbers on this website.
https://squareup.com/ca/en/security
Return Policy – In Stock Items
Please be advised ALL CLEARANCE AND SALE ITEMS ARE FINAL SALE, we also reserve the right to mark certain items as FINAL SALE based on COVID safety protocols. Such as fabric items, including Harris Tweed, Baby Items/Toys, Cushions & Throws.
Authorized returns or exchanges are accepted within 30-days of a purchase*, excluding the shipping cost, providing the item is returned back to Exclusively Equine Gifts & Decor in its original condition, with proof of purchase. Customers are responsible for the “return” shipping expense, which is non-refundable. Alternatively customers may return a product in person at one of our retail events, providing it is within 30-days of purchase.
*Certain items may be reduced in price, on clearance or final sale, these items are not eligible for returns.
Damaged orders: any orders received damaged through transit must be reported within 48 hours of receiving the item.
Please contact us by phone or email for return authorizations:
Phone: 647-668-6414
Email: info@exclusivelyequine.ca
We are happy to assist you with any questions you may have regarding returns, refunds or exchanges.
Authorized Returns
A full refund will be issued only on authorized returns once the item has been returned to Exclusively Equine Gifts & Décor within 30-days of purchase; refunds will be reimbursed through the original form of payment upon proof of receipt; alternatively a credit note may also be applied towards a future purchase.
Shipping
We offer affordable FLAT RATE shipping within Canada and to the USA. Some items qualify under BULK shipping such as cushions, lamps and heavier items. An added shipping charge may apply to bulk items. For orders of $500.00 or more, a free-shipping option is available within Canada.
Our FLAT RATE shipping fees are as follows:
ONTARIO $26.00. *Some exceptions may apply based on size & weight/bulk of order.
ALL OTHER PROVINCES: $37.00. *Some exceptions may apply based on size & weight/bulk of order.
USA $47.00 *Some exceptions may apply based on size & weight/bulk of order.
Our preferred method of shipping is CANADA POST EXPEDITED SERVICE. Most purchases within Canada arrive within 7-working days or less.
Shipping charges for any International orders will be quoted separately.
We offer a purchase PICK-UP option at checkout for customers who wish to personally pick-up their online purchase at our office location in Bolton, Ontario.
Please select your preferred shipping option at checkout.
Promotional “Sale” Items
Items that are reduced in price and marked as a “Sale” item are not subject to other promotional discounts, unless otherwise indicated. All sale items are final sale.
Special Order Items
Exclusively Equine acts as a Canadian purchasing agent on selected out of country items for your shopping convenience (Hines of Oxford, Jane Heart Jewelry, Julie Wear Designs LLC). Non-inventory items that are placed by special order are not subject to current online discounts. We strive to keep our prices as competitive as possible and are happy to work with you on the best purchase price with exceptional customer service.
Returns Policy – Special Order Items
Special order items, items not currently available online, are valid for exchange only for the equivalent retail amount before taxes within 30-days of purchase.
Corporate and Small Business Volume Orders
We are pleased to offer volume discount pricing to organizations, corporate and small businesses. Validation of the affiliated business is required. A minimum MRSP order of $1,500.00 is required with minimum quantities of 4 on selected items under $100 and a minimum quantity of 2 on items over $100. (Some exceptions may apply based on supplier requirements). Quotes are available through email contact & based on individual volume requirements, current cost & product availability. Additional shipping charges apply to all volume discounted orders. Payment is due upon placement of the order.
Please contact Catherine for inquiries and to receive a quote on your items of interest: info@exclusivelyequine.ca
Privacy
We do not share customer names or contact information with outside sources. We reserve the right to contact customers for: customer satisfaction calls, follow-up, notification of sales or new products.